GOT QUESTIONS?
WE HAVE ANSWERS

▶ What are your hours?

We are open Monday through Friday 8:00 AM to 5:30 PM and Saturday 9:00 AM to 2:00 PM. We are closed on Sundays. You can reach us after hours through our AI assistant Alex, who can answer questions and schedule appointments 24/7.

▶ Do you work on all makes and models?

Yes. We service all domestic and foreign vehicles including cars, trucks, SUVs, and vans. Our technicians are trained on all major makes and models from Ford, GM, Toyota, Honda, BMW, Mercedes-Benz, and more.

▶ Do you offer a warranty?

Yes. We offer a lifetime warranty on all paint and refinishing labor. Structural repairs and mechanical work carry a 2-year/24,000-mile warranty. All warranties are transferable if you sell the vehicle.

▶ How long will my repair take?

Repair time depends on the extent of the damage. Minor repairs may take 1–3 days. Major collision repairs typically take 5–10 business days. We will give you a specific timeline with your estimate and keep you updated throughout the process.

▶ Do you offer rental car coordination?

Yes. We work with Enterprise, Hertz, and other local rental agencies to coordinate a rental vehicle for you during your repair. If your repair is covered by insurance, your rental may be covered as well.

▶ Can I get a free estimate?

Absolutely. We offer free, no-obligation estimates on all repairs. You can call us, stop by the shop, or submit a request through our website. Most estimates are completed within 24 hours.

▶ Do you handle insurance claims?

Yes. We work directly with all major insurance carriers including State Farm, Allstate, GEICO, Progressive, USAA, and more. We handle all paperwork, supplements, and adjuster communications on your behalf.

▶ What if my insurance company denies my claim?

We have extensive experience dealing with denied or underpaid claims. Our team will review your policy, document the damage thoroughly, and work with your insurer to ensure you receive the proper repair. We can also connect you with a public adjuster if needed.

▶ Do I have to use the shop my insurance recommends?

No. In Texas, you have the legal right to choose your own repair shop. Insurance companies may recommend their preferred shops, but you are not required to use them. We work with all insurance companies regardless of their network status.

▶ What is a supplement?

A supplement is an additional claim filed when the original insurance estimate does not cover the full cost of repairs. This is common when hidden damage is discovered during the repair process. We handle all supplements directly with your insurance company at no additional cost to you.

▶ Do you do custom paint jobs?

Yes. We offer full custom paint services including color changes, graphics, two-tone finishes, and specialty coatings. Our down-draft paint booths ensure a flawless finish on every custom job.

▶ Can you match my original paint color?

Yes. We use computerized color-matching technology to guarantee a perfect match to your vehicle’s original factory color. We match by VIN, paint code, and visual spectrophotometer analysis.

▶ Do you do mechanical repairs?

Yes. Our ASE-certified mechanics handle engine diagnostics, suspension, brakes, AC, electrical systems, and more. We are one of the only shops in the area to offer complete body and mechanical service under one roof.

▶ What is Alex and how can it help me?

Alex is our AI-powered virtual assistant. Alex can answer questions about our services, provide general pricing guidance, help you understand the insurance claims process, and schedule appointments — all available 24/7 on our website.

▶ Can Alex help me with my insurance claim?

Yes. Alex is trained on the insurance claims process and can explain what to expect, what documentation you need, and how to communicate with your insurance company. For complex claim issues, Alex will connect you with our team directly.

▶ How do I schedule an appointment?

You can schedule by calling us at (713) 530-5657, submitting a request through our website contact form, or chatting with Alex on our website. Alex is available 24/7 and can schedule appointments outside of business hours.

▶ Do you offer towing?

Yes. We offer 24/7 emergency towing throughout the Friendswood and Greater Houston area. If your vehicle is not drivable after an accident, call us and we will arrange towing directly to our shop.

▶ Are you a certified repair facility?

Yes. Auto Magician is a certified repair facility with I-CAR trained technicians. We use OEM-approved repair procedures and factory-certified parts on all structural repairs.